Once registerd and activated your account

  • Login
  • Top right hand corner select your user name
  • This area is your profile
  • There you will see
    • Account ID Next to your user name
    • Personal Info
    • Financial Info
    • KYC
    • Player Histroy
    • Deposit section
    • Withdrawal Section
    • Limits
    • User Logs
    • bonuses

In order to finalize your account opperating Process you will need to be KYC Verified.

  • Login
  • Select your Profile
  • Select KYC
  • Fill out your ID or Passport information
  • Upload an image of your ID or Passport
  • Select process
  • You may also email us an image of your ID
  • Our team will review and approve the files

Do note you will not be able to withdraw or recieve bonuses without being KYC approved.

Company Registered Address
No.16, M19 Southern Cross Boulevard,

Freeport, Montego Bay, St James

Jamaica W.I..

Via email

contact@islandbet.com

Phone Contact

Office

1(876)-665-2338

Mobile & WhatApp

(876)-822-5238

Island Bet is licensed and Governed by the BGLC.

Under the BGLC governance we are obliged to report all suspicious transactions to the BGLC and the FID in order to follow the guide lines of the POCA act.

Illegal use of cards are not allowed. If for any reason an account is deemed suspicious, the account is liable to be blocked and funds frozen until a detailed investigation is carried out by the BGLC and the FID.

If this happens to you as a customer Island Bet will contact you via email and instruct you on the process.

  • Top ups can be done at any of the listed locations below
  • Paymaster - Over 180 locations islandwide
  • Paymaster Online -  https://paymaster-online.com/
  • Sagicor Bank - Please contact our call center for details
  • NCB Bank - Please contact our call center for details
  • Coral Cliff Montego Bay - Glouchester Avenue (Hip Strip), Montego Bay

 

 

You can make secure online payments instantly using Visa, Mastercard issued Credit or Debit Cards.

Deposits are instant and Island Bet applies no charge for using this payment method.

Card Verification Process

Before you can deposit any funds with your Credit / Debit card we need to verify that the card actually belongs to you the customer, in order to verify your card, please follow the steps below to complete the verification process:

Step 1

  • Log In to your Island Bet account
  • Click “Deposit” button under My Profile
  • Select Bank Card deposit Option
  • Enter amount you wish to deposit
  • Enter 16-digit card number
  • Enter expiry date (month/year)
  • Enter 3-digit CVV number (Located on the back of your card)
  • Click ‘Proceed” button

Step 2

Contact your bank or login to your online banking to retrieve the registration amount that was charged. The charge will display following message Card Verification Test.

If using a Visa, Mastercard Credit card you will verify the transaction with your bank contacting you with a text message to the registered phone number with the verification number to be entered with in the time-period specified by your Credit Card provider during the verification process

NOTE: Island Bet does not have access to the registration transaction amount, this can only be retrieved from your bank.

Step 3

  • Return to your Island Bet account
  • Click “Deposit” button under my profile
  • Select BANK CARD deposit option
  • Select the same card, it will display “NOT VERIFIED”
  • Enter the “Card Verification amount” that was retrieved from your bank account
  • Click “Proceed” Button

Making a Deposit with Credit / Debit Card

To transfer funds from your verified Credit / Debit Card please follow the steps below:

  • Click “Deposit” button under my profile
  • Select Bank Card deposit Button
  • Enter deposit amount
  • Enter VERIFIED card 16-Digit number or select VERIFIED card
  • Click “Proceed” button

After you submit the deposit, temporarily you will be redirected to the issuing bank to complete the 3D Secure process to finish the transaction, which is an extra level of protection used when making payments from your card. In some cases, you might need to log into your online banking to verify ownership of the card by providing security information such as your password, fingerprint authentication, facial recognition or a one-time code to approve the payment. This service is quick, easy and free to set up.

3D Secure Protocol (Security for the user)

3D Secure (Verified by Visa and Mastercard Secure Code) allows for liability shift on certain transactions from the merchant to the issuer (cardholder’s bank) even if the cardholder is not enrolled in the program. This in turn shifts liability from the merchant (Island Bet) from any fraudulent activity and potential chargebacks.

Refund Policy

All card transactions are final and non-refundable once the transaction has been completed. In case your credit / debit transaction has been rejected, the funds will be reversed by the card issuer and temporarily not available to use. Most of the time, the money will be released back into your account shortly after.

However, sometimes the funds can be held longer and the amount of time it takes differs between card issuers. If after 3 banking days you have been in touch with your bank and the funds have not been released, then please contact Island Bet.

The company reserves the right to close an Online Betting Account, whether it be as a result of more than one Online Betting Account opened by a punter, or malicious use and Bet placement on their behalf by linked associates, In case where you have made a deposit with your Credit / Debit Card and your account is being closed by us, we will refund your funds via Bank Transfer to your account.

Island Bet does not take any responsibility on how customers intend to use their Credit / Debit cards.

Is it safe to use my Credit / Debit card online?

All online Credit / Debit card transactions are processed adhering to Payment Card Industry (PCI) compliance standards for data security. Our website uses a Transport Layer of Security (TLS) that encrypts data sent over the internet and ensures the safety and security of the data transmitted. This state-of-the-art protection is the same technology used by major banks and financial institutions all over the world.

Multiple Failed Card Verifications

Please be aware that there is a limit on the number of unsuccessful card verifications made from your account within 24-hour period.

If you have reached the maximum number of unsuccessful attempts, you may receive a pop-up when attempting to verify your card.

After first unsuccessful card verification before attempting to verify your card again, please check the details you have entered are correct and that registration transaction amount retrieved is correct. Once you have reached the limit of unsuccessful attempts you will have to wait to try again after 24 hours have passed. If you continue to have failed attempts, contact your issuing bank to verify your attempts.

If you have any issues depositing funds or verifying your card, please contact us via WhatsApp (876-822-5238) or email contact@islandbet.com or via phone call (876-665-5238), or please use another card or Payment Method.

Multiple Verified Cards

You are able to add additional verified cards to the account and the limit is set to 5 cards that can be added as verified payment options for the particular account. You will not be able to exceed the limit of 5 cards. Once the limit of 5 cards has been reached, you will not be able to add any additional cards.

Verified Card Expiration

Once the verified card has expired, it will no longer be available to be used for funding the account, expiration status will be shown that the card expired. If your card issuing bank provides you with a new card after your previous one has expired, you will need to follow the Card Verification Process again in order to use the new card even if the 16-digit card number remain the same as previously.

Deposit Limits

  • Minimum Deposit per transaction is J$500.00
  • Maximum Deposit limit per transaction is J$1,000,000 (Check with your issuing bank for any card restrictions)
  • Limit of 5 cards that can be added on the players account.

Bank Deposit

Transfer funds via Wire Transfer from Your Bank Account to Our Bank Account

Once transferred Email us at contact@islandbet.com with proof of transfer

After executing follow steps below

1) Login to Your Account
2) Select Myprofile
3) Select Deposit Or Click External Bank Deposit Icon at bottom of the Screen
4) Enter amount (MIN $500)
5) Select Deposit In Bank Deposit Section
6) Select Proceed
7) Enter your Bank Information
8) Select Confirm Payment
Once we have received proof of transfer and you have requested in your account, our team will approve your request.

Once you have registered and activated your account.

  • Go to a Paymaster Location
  • State your User ID
  • The Amount you wish to top up
  • Paymaster cahier will execute the payment
  • Funds will hit your account within 15 minutes
  • If funds do not hit contact us on whatsapp 876-822-5238

 

Once you have registered and activated your account

  • In your browser fo to https://paymaster-online.com/
  • Create an account with Paymaster and register your Debit/Credit Card
  • Select Pay Bill
  • Our PAYE is Island Sizzling Tech JA
  • Enter your Island Bet account Number
  • Amount to be toped up
  • Select process
  • The funds will hit your account within 15 minutes. If not contact us on whatsapp 876-822-2983

The minimum you may top up differs for each method of payment. They are as follows:

Paymaster Location: $50 JMD

Paymaster Online :$500JMD

Bank Transfer: $500 JMD

 

Prior to withdrawing funds customer accounts must be KYC approved. You can do so by uploading an image of an up to date ID (Drivers License / National ID / Passport)

Please note! Withdrawals can only be executed once a customer has place bets in the amount of 50% of the amount deposited. All withdrawals requested under that limit will be blocked.

Withdrawal Requirements 

Prior to withdrawing funds customer accounts must be KYC approved. You can do so by uploading an image of an up to date ID (Drivers License / National ID / Passport)

Please note! Withdrawals can only be executed once a customer has placed bets in the amount of 50% of the amount deposited. All withdrawals requested under that limit will be blocked.

 

Withdrawal Locations

  • Withdrawals can be done at any of the managed locations provided by PayMaster island wide.
  • At one of our approved Island Bet locations
  • Via Bank Transfer (Please Note! Bank transfer is a minimum or $25,000JMD)

Island Bet Approved Locations:

  • Coral Cliff Montego Bay - Glouchester Avenue (Hip Strip), Montego Bay

 

Paymaster Managed Locations:

 

Count Br.# Branch Name Location CUG # Opening Hours
1 906 Duhaney Park PJL Shop #13, Duhaney Park Plaza, Kingston 20 578-4456 Mon - Sat 8:30 - 6:00
2 619 Flow Store Carlton Crescent, 47 Half Way Tree Road, Kingston 10 554-7173 Mon - Sat 9:00 - 6:00
Sat 10:00 - 3:00
3 419 Harbour View  PJL Shoppers' Fair, Harbour View S/Center 442-7445 Mon - Sat 9:00 - 7.00
4 529 John R. Wong PJL 1 Tobago Avenue, Kingston 5 578-4209 Mon - Sat 9:00 -7:00
5 433 Lee's Food Fair PJL 86b Red Hills Road, Kingston 10 395-4630 Mon - Sat. 9:00 - 7:00
6 713 Loshusan Supermarket Shop #1K5. Barbican Centre, Kingston 8 594-5931 Mon - Sat 9:00 - 6:00
Sun 10:00 - 4:00
7 457 New Brooklyn Sup PJL Twin Gates Plaza, Kingston 10 412-9817 Mon - Sat. 9:00 -7:00
8 602 Papine PJL Shop #9, New Papine Plaza, 216 Old Hope Road, Kingston 6 886-8754 Mon - Sat 9:00 - 6:00
9 684 Park Plaza PJL Shop #1, Park Plaza, 6D Constant Spring Road, Kingston 10 556-1247 Mon - Fri 8:30 - 7:00
Sat 9:00 - 7:00
10 540 Sagicor Barbadoes PJL 28-48 Barbadoes Avenue, Kingston 5 840-4973 Mon - Fri 7:30 - 5:00
11 500 Sagicor Citi Bank PJL 63 Knutsford Boulevard, Kingston 5 390-5392 Mon - Fri. 8:00 -6:00
12 757 Select Grocers Shop #13, Upper Manor Park Plaza, Constant Spring, Kingston 8 440-3707 Mon - Sat 9:00 - 6:00
13 642 Southdale PJL Shop #9, Southdale Plaza, Kingston 10 886-8689 Mon - Sat 9:00 - 6.00
14 901 Sovereign PJL Shop 2B Sovereign Center, Kingston 6 578-5151 Mon - Fri: 8:00 - 7:00
Sat 10:00 - 6:00
15 908 Super Valu PJL 58 Mannings Hill Rd, Kingston 8 442-7504
755-0216		 Mon - Sat 8:00 - 6:00
15 576 Burke Road S/Fair PJL 2 White Church Street 578-4033 Mon  - Sat 9:00 - 7:00
16 522 Eltham S/Fair PJL Corner Brunswick Avenue & Eltham Park, Spanish Town 578-7518 Mon - Sat 9:00 - 6:00
17 912 Greater Portmore PJL Shop #100,Greater Portmore Shopping Centre 395-1235 Mon - Sat 8:30 - 7:00
18 410 Linstead  PJL 48a King Street, Linstead 395-8279 Mon - Fri 8:00 - 5:00
Sat 9:00 - 5:00
19 911 Portmore Mall S/Fair Shopper's Fair, Portmore Mall, Portmore 395-2036 Mon - Sat 9:00 - 7:00
20 458 May Pen
PJL		 Shop #7, Bargain Village Shopping Centre, 35 Main Street, May Pen 578-3210 Mon - Sat 8:30 - 5:00
21 924 Mandeville PJL Shoppers Fair, 5 1/2 Caledonia Road, Mandeville 395-7272 Mon - Sat 9:00 - 6:00
22 488 Junction S/Fair PJL Roy's Plaza, Main Street, Junction 412-6905 Mon - Sat 9:00 - 5:00
23 674 Negril PJL Shop #16, Taits Plaza, Negril Square 578-4051 Mon - Sat 8:30 - 5:00
24 917 Ironshore PJL Shop AU6 Whitter Village, 1091 Morgan Road, Ironshore, Montego Bay 442-7339 Mon - Sat 9:00 - 6.00
25 418 Medifair Pharmacy  PJL 24 Market Street, Montego Bay  578-4012 Mon - Sat  9:00 - 5.00
26 685 Sagicor - Montego Bay 17 East Harbour Circle, Montego Bay 556-1871 Mon - Fri 7:30 - 6:00
27 916 Westgate PJL Shop #9B, Westgate Shopping Center, Montego Bay 578-4501 Mon - Sat 9:00 - 6:00
28 772 Gayle PJL Main Street, Gayle 578-3174 Mon - Fri 8:00 - 6:00
Sat 9:00 - 6:00
29 672 Yallahs PJL Shop #5, A & I Plaza, Yallahs P.O. 578-4495 Mon - Sat 8:00 - 7:00

 

Withdrawal at Paymaster.
1) Login to Your Account
2) Select Myprofile
3) Select Withdrawals
4) Under withdrawsl Enter the amount and select APCOPAYMASTER
5) Select Withdrawal and confirm
After executing you will need to access the transaction ID
6) Select Financial
7) Select dates which transaction was done
8) Select SHOW / HIDE Columns and Select ID
9) There you will see your withdrawal request and the ID number and amount
Once you have your ID Number and Amount head to any paymaster and provide these details and they will execute and provide you the Cash requested. Please not there is a maximum of $50,000 per transaction per day at paymaster for withdrawals.
Withdrawal Direct to Bank account
1) Login to Your Account
2) Select Myprofile
3) Select Withdrawals
4) Under Manual Withdrawals
5) Select Bank Transfer and Click Manual Withdrawal
After Selecting Manual Withdrawal
6) Fill out the form for Manual Withdrawal
7) Be Sure to enter the correct information
8) Enter correct amount
9) Select Withdrawal
10) Once we see your request we will email you to confirm the bank info provided and execute
Please note for Bank Withdrawals there is a minimum amount of JMD $25,000 to execute as well it does come with a bank charge of $200. Also it does take up to three business days to process depending on the bank of your using.
The maximum you may withdraw for the day is listed below.
  • From a Paymaster location - $50,000 JMD per day per transaction
  • From your bank account - $500,000 JMD per day
All bank withdrawals must be at least $25,000 JMD. Please contact our customer service center to execute these transactions via contact@islandbet.com
  • Bonuses are automatically claimed within or system.
  • Before claiming a bonus please read the details of each bonus we provide.
  • When claiming a bonus, once loged into your account please go to your profile by selecting "Myprofile"
  • Once in your profile you will see the tab that reads Bonuses.
  • Click that link and select the bonus which is active at the moment.
If for any reason have an issue you can also contact us via email at contact@islandbet.com and we will be more than happy to help you.
Yes,
  • You may have more than one bonus at a time.
  • Only one bonus can be played at a time.
  • In order to play another bonus, you must have fulfilled all the requirements of the open bonus.
  • Or forfeit the open bonus to play a new bonus.

To activae a bonus you must Top-up a Minimum of $2,500 JMD

Please revert to the rules of each bonus.

Each bonus will have a specified time period, and you may also see the time period within the bonus details within your bonuses once activated.

  • Loalty Bonus one month from issued date
  • Deposit Bonus one week from issued date
Once you have met all the requirements of the active bonus. Your bonus will automatically convert to real credit. Please be sure to read and follow all the rules of the bonuses we have available to you.
  • Bonus Credit is credit provided on a promotional basis to bet and win in order to convert to real credit.
  • Each bonus has specific rules which you must follow when using your bonus
  • Bonus funds must be bet with real funds as well
  • when betting bet as normal with your real credit and once the rules of the odds requirements are met you bonus credit will be bet automatically.
  • You can track your bonus percentage completion within your profile
  • Once 100% of the required rules are met the bonus credit left will automatically convert to real credit.

Please see the rules in our promotions page.

Monlthy Loyalty Bonus
  • Bonus provided once per month during the period of the first week of the month
  • Top up $2500 and receive $2500 bonus credit
  • Bonus credit is credit provided to bet and win in order to convert to real cash
  • Loyalty bonus rules are required odds of 1.5 or higher and turn over 3X the amount provided
  • Further examples provided in promotions page
Once the bonus is activated follow steps below.
  • Bet on odds of 1.5 or higher
  • Must be bet with real cash (eg. ManU to win odds 1.5 bet real cash $1000 and Bonus $1000 if it wins you would win real cash and your bonus would increase by same)
  • Once you have bet 3X the starting value with real and bonus and fulfill 100% of the bonus requirement. all remaining bonus credit will automatically convert to real credit.
  • bonus is a promotional way to allow our customer a chance at wining more with real funds as well converting bonus funds to real credit.
You can track you bonus percentage completion within your profile and once 100% complete the bonus cash will convert to real cash.

When Canceling a bet for any reason, You may send us an email at contact@islandbet.com

In the body of the email please present the information listed below.

  1. Your User name
  2. Your Account ID
  3. The Bet Number / Code
  4. The bets details

Please Note!! When canceling a bet, the request must be made no more than 5 minutes before the game.  This will allow the team the time needed to execute the transaction succesfully. If the event has already started before the request is received we will not be able to process the request for you.